Client Services

In order to provide the best service quality and the best technical support for our clients, MediaTek adopts professional management processes, online service tools, and a variety of client service channels that help us to better understand client needs and accelerate product development, which result in building mutually beneficial partnerships.

In order to provide our clients with the best possible service, our project management processes are initiated from the moment we contact a client. MediaTek uses an established client service platform that compiles all client suggestions, strategic considerations, and relevant questions; these are periodically updated and maintained. The compiled information is communicated to relevant departments, and those responsible members for related projects keep monthly updates of client status. When the client integrates our technology with their products, we make a record of client implementation conditions and challenges they faced. Further, we provide strategic recommendations to clients so they can benefit from MediaTek's rigorous attention to detail in product service processes.

MediaTek On-Line was established to simplify client administrative processes and enhance efficiency through improved user-friendliness. These platform also helps MediaTek attain an accurate view of client needs, and can speed product development, shorten product commercialization time, and fulfill client expectations for product functions.

MediaTek provides timely and customized services for clients in every region, assisting clients in applying innovative technologies that fulfill the differentiation needs of local markets.