Customer Services

▌Goals & Achievements

▌Innovative Project Management Processes

MediaTek continually strengthen customer services platform, and our project management processes are initiated from the moment we contact a client. All questions and suggestions from customers are compiled, followed up and updated regularly. Moreover Further, we provide proper feedback to clients so they can be benefited from MediaTek’s rigorous attention to detail in product service processes. For more information on our project management processes, please refer to the table below.

High-quality Service Tools

MediaTek On-Line was established to simplify client administrative processes and enhance efficiency through improved user-friendliness. The platform contains a variety of system functions, including software authorization, document management, file transfers, online courses, FAQ, lists of recommended vendors, software downloads, and online Q&A. The platform helps MediaTek attain an accurate view of client needs, and can speed product development, shorten product commercialization time, and fulfill client expectations for product functions.

Local services

MediaTek’s global sales reach about 2 billion chips annually. We believe that, in addition to innovation focused product design and great product quality, maintaining good communication channels and understanding client needs are the only path to successful customer services. Therefore, we must provide customers in each region with the most timely and tailored services by continual investment in customer service. MediaTek communicates with customers every week and increases the frequency of communication, if necessary, to connect the front-office customers’ needs with the back-office team for the purpose of real-time support. In 2023, the number of the Mediatek’s colleagues continued to grow and thereby increased the proportion of local colleagues in various regions.