Employee Experience

▌Diverse channels to enhance employees'engagement and two-way communication

Through diverse communication channels, employees can access real-time information on the Company’s operations. We implement two-way and transparent communication channels to listen and respond to employees’ needs, and also roll out meaningful global and local activities. We continue to improve employees’ participation level and cohesion, make employees feel that they are an important part of the Company and further enhance their sense of identity with the Company.


▌Our Goals

▌Achievements

Robust Utilization of Diverse Channels to Strengthen Employee Communication 


Diverse Employee Feedback Channels

  • MediaTek has established an employee complaint mailbox to properly handle complaints via a complete system, providing employees with a fair and just workplace environment. In 2023, the mailbox received six complaints, all of which were handled, and improvements were made. 
  • The AI Chatbot “Alpha” was developed independently by the Company and is in place to respond to employees’ frequent questions in work 24-7. In 2023, a total of 244,630 questions were answered and 175,531 people (accumulated) were served, an increase by more than 17% from the previous year. Upholding the innovative corporate culture, the Company plans to implement the latest GAI (Generative AI) technology in 2024, hoping to extend such service to its global business bases and answer employees’ questions more precisely. 


Strengthening consensus via global manager communication meetings and all-employee communication meetings of various organizations

  • MediaTek advocates transparent information exchange and two-way communication and we organize company-wide global manager communication meetings on a quarterly basis. In 2023, a total of 7 meetings were convened and attended by more than 8,000 people. Our CEO and President took turns sharing Company updates, technological development, and future outlook with managers globally, in addition to management mindset and addressing questions from the audiences. Managers were thus given first-hand information and thoughts from leaders of our management team. The Company also encourages organizations and units to convene all-employee communication meetings on a regular basis to not only provide employees with information, but also enable them to express their thoughts and opinions.


Foster and Promote Culture and Values Via Internal Employee Newsletter

  • In 2022, the MediaTeker Hub Newsletter was launched as a bimonthly bilingual employee newsletter. Through interviews and feature stories, the organizational strategies, corporate culture, important news are presented in short reports with lively visual design to help employees better understand the Company’s core essence. In addition, through the highlights of activities around the world, we present the energetic side of our employees and unite employees from different regions. In 2023, we issued 6 covers, which were read by an average of 2,800 people per issue.